Shipping Policy | Annie Pet Blessing

We're committed to delivering your order safely and efficiently, wherever you are in the world. This Shipping Policy outlines our processing times, delivery estimates, shipping coverage, and other important information to help you shop with confidence.

1. Shipping Coverage

We currently ship to most countries and regions worldwide. Please note that delivery restrictions may apply to certain remote locations.

  • If we're unable to ship to your country or region, we'll notify you as soon as possible and issue a full refund.
  • If your address is located in a remote area where delivery isn't available, we'll contact you to discuss an alternative shipping address. If no suitable address is available, we'll issue a full refund.

2. Shipping Costs

  • Standard International Shipping: FREE

3. Order Processing & Delivery

Your total delivery time includes both order processing and international shipping.

All delivery estimates are based on business days (Monday–Friday), excluding weekends and public holidays.

Please note that delivery times are estimates and may occasionally vary by 1–2 business days due to normal courier operations.

3.1 Order Processing Time

Orders are typically processed within 24 hours of being placed.

Before international dispatch, parcels are transferred from our brand studio to the international shipping hub, which typically takes approximately 2–3 calendar days.

3.2 Estimated Shipping Times

Estimated international delivery times are as follows:

  • 8–10 business days
    Most areas of the United States, Canada, Australia, New Zealand, the United Kingdom, most European countries, and most Asian countries.
  • 10–12 business days or longer
    Other countries and regions not listed above.

3.3 Holiday & Seasonal Delays

Shipping times may be longer during peak seasons due to increased parcel volumes and courier service demand.

Typical periods include:

  • November–December (Holiday shopping season)
  • January–February (Chinese New Year holiday period)

We appreciate your patience during these busy periods.

3.4 Factors Beyond Our Control

Delivery times may occasionally be affected by circumstances beyond our control, including:

  • Local logistics networks in the destination country or region
  • Remote area delivery restrictions
  • Customs inspections and clearance procedures
  • Local courier service capacity
  • Unexpected events such as severe weather, transportation disruptions, or international emergencies

4. Shipping Address Accuracy

Please make sure your shipping address and contact information are accurate before placing your order.

  • If you need to update your shipping address or contact information, please contact us before your order has been shipped.
  • Once an order has been dispatched, we're unable to change or redirect the delivery address.

5. Order Tracking

Every order includes a tracking number.

Once your order has been shipped, you'll receive a Shipping Confirmation Email containing your tracking number and shipping details.

You can also track your shipment anytime using the Track My Order page on our website.

6. Tracking Information Updates

International tracking information may occasionally take a few business days to appear after your parcel has been shipped.

If your tracking information doesn't update immediately, there's no need to worry. Please allow a few business days for the latest tracking information to become available.

7. Delayed or Missing Deliveries

If your order hasn't arrived within 20 business days after receiving your Shipping Confirmation Email (excluding the holiday delays mentioned above), please contact our Customer Support team.

We'll be happy to investigate the shipment and assist you.

8. Shipping Delay Compensation

If your order experiences a significant delay due to shipping or logistics issues, we'll do our best to make it right.

Depending on the circumstances, we may offer a discount code, store credit, or gift card as a gesture of goodwill.

9. Customs Duties & Import Taxes

Depending on your country's regulations, your order may be subject to customs duties, import taxes, or other applicable fees.

These charges, if applicable, are the responsibility of the customer.

10. Customer Support

For any shipping-related questions, including:

  • Address changes
  • Tracking assistance
  • Delivery delays
  • Missing parcels
  • Shipping inquiries

please contact us anytime.

Customer Support

support@anniepetblessing.com