Refund and Exchange Policy | Annie Pet Blessing
We want you to love your purchase. If something isn't quite right, we're here to help.
This policy explains how returns, exchanges, and refunds work so you can shop with confidence. If you have any questions, please don't hesitate to contact our Customer Support team.
1. Return & Exchange Period
- Standard Orders: Please submit your return or exchange request within 10 days of receiving your order.
- Orders Delivered to the European Union: Under the EU 14-Day Cooling-Off Period, you have the legal right to cancel or return your order within 14 days of delivery, without providing a reason.
Unfortunately, we're unable to accept returns or exchanges once the applicable return period has expired.
2. Return & Exchange Eligibility
To ensure your return or exchange can be processed smoothly, please make sure:
- Items must be unused, unworn, in their original condition, and returned with all original packaging. Normal wear and tear is not eligible for return or exchange.
- Please provide your order number, proof of purchase, and clear photos of the item to help us process your request as quickly as possible.
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The following items are not eligible for return or exchange:
- Final Sale items
- Complimentary promotional gifts
- Replacement items received through an approved exchange are not eligible for further refunds or exchanges.
3. How to Return or Exchange an Item
Step 1 — Contact Customer Support
Please email us at support@anniepetblessing.com with:
- Your order number
- Proof of purchase
- Clear product photos
- A brief description of the issue or reason for your request
We'll usually respond within 48 hours. (Please note that response time does not affect your return eligibility period.)
Step 2 — Return Your Item
Once your request has been approved:
- Please ship your return within 3 business days.
- Please do not send your return to the shipping address shown on your original package. We'll provide the correct return address by email after your request has been approved.
- After shipping your parcel, please email us your tracking number so we can monitor your return.
- We recommend using a tracked shipping service, as we're unable to guarantee receipt of returns sent without tracking.
Step 3 — Inspection & Processing
Once your returned item has been received and inspected, we'll notify you by email whether your return or exchange has been approved.
If your refund is approved
- Refunds are typically issued within 10 business days to your original payment method.
- Please note that your bank or card provider may require additional processing time before the funds appear in your account.
- If you haven't received your refund within 10 business days after approval, please contact us.
If your exchange is approved
We'll ship your replacement item as soon as it becomes available.
Delivery time will depend on your shipping destination, and we'll notify you if any unexpected delays occur.
4. Return Shipping Costs
General Policy
Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs.
Please note:
- Return shipping fees are non-refundable.
- Original shipping charges (if applicable) are non-refundable.
- Any additional service fees associated with the original order are also non-refundable.
When We Cover Return Shipping Costs
We'll gladly cover the return shipping costs if your return is due to:
- A product damaged during transit
- An incorrect item being shipped
- Missing items from your order
- A defective or faulty product
- A shipping error caused by incorrect logistics information provided by us
Shipping Cost Reimbursement
If return shipping costs are covered under this policy:
- Please provide proof of shipping payment (and any related receipts, if applicable).
- We'll review your request within 1–3 business days.
- If approved, reimbursement will be issued within 5 business days to your original payment method whenever possible.
5. Special Circumstances
In certain situations, our Customer Support team may offer a full or partial refund without requiring the item to be returned, depending on the nature of the issue.
Any refund decisions not specifically covered by this policy will be reviewed individually to ensure a fair and reasonable outcome.
6. Late or Missing Refunds
If you haven't received your refund after the expected processing period, please:
- Check your original payment account or bank account.
- Contact your credit card provider or bank, as refund processing times may vary.
- If you've completed the above steps and still haven't received your refund, please contact us at support@anniepetblessing.com. We'll be happy to assist you.
Customer Support
If you need assistance with a return, exchange, or refund, please contact us anytime.
Customer Support